Business Development

  • Customer experience (customer journey, customer experience eco-system mapping, 6 disciplines of customer experience, customer understanding, customer-centric design, measurement/customer experience metrics, building customer-centric corporate culture, 4 adoption levels of customer experience practices)
  • Blue Ocean Strategy (how to create uncontested market space and make the competition irrelevant, reconstructing market boundaries and reaching beyond existing demand, value innovation)
  • Process improvement
  • Implementation and training on Scrum methodology – improving performance and results
  • Strategic planning
  • Sales strategies & training
  • Structuring sales compensation
  • business needs assessment
  • Business development
  • Processes and systems development and refinement
  • improving customer-facing service levels
  • Client maintenance – improving retention rates, customer service issues
  • Management