Online reviews are critical to the success of local businesses. In fact, nearly 90% of consumers read online reviews before buying. Smart business owners leverage the power of their brand champions to improve online word-of-mouth. By inviting existing customers to share their experiences online, new customers know they can trust you.
The four main benefits of developing an online review strategy are:
- Generate more reviews – build up your credibility with raving reviews and watch as new customers come pouring in.
- Deliver a powerful listening tool – a great review tool will give you the ability to listen to customer feedback and find ways to improve. It also provides an avenue to address negative feedback before it goes live online.
- Boost star ratings across multiple review sites – choose which sites to ask for reviews on. This way, you can target your most important customers and look great on the review sites that impact your business the most.
- Improve SEO – gathering authentic reviews will help your business show up in search so new customers can find you.
With our digital tools, your business has the power to gather customer experiences to boost your online star ratings, improve SEO and drive more business. With just a couple of clicks, you can reach your customers via email or text and collect reviews on the sites that are most important to your business. Contact us to boost your online star ratings!